Hiking Gear Shop - Retail Returns
Important Info for Retail Returns
We want to make sure you have the right gear for your hiking or walking training and adventure, and we get it, sometimes we all change our minds.
If you wish to return any of the items in your order we'll happily offer a refund within 30 days of your purchase, but before you scribble 'return to sender' and post your item back to us, please consider the following.
The item needs to be in as-new condition, this means;
- In original packaging
- All tags and labels attached
Additionally, we'd ask you to note that we're unable to accept returns for the following products for a change of mind (you’ll still be covered under warranty if the product is faulty);
- Socks & thermals - it's just not hygienic
- Clearance items - items purchased with 'sale' pricing below RRP
- Food, drinks, gels or any other consumable product
If you’re returning your item(s) as a result of changing your mind, you’ll be responsible to cover the cost of return delivery. Once your return claim has been submitted, you'll have 5 business days to return your item(s) by Australia Post. If you exceed this timeframe, you'll be asked to create a new return claim.
If the item(s) are not received by us in the original condition (unopened, unused, all tags and labels attached) we won’t be able to offer a full return.
Faulty Goods / Warranty Claims
Finally, if the gear is received faulty it should be covered by a Manufacturers Warranty. Some customers are happy to raise this directly with the Manufacturer and others would like our help. Please feel free to email us and we will do our best to assist you in processing a return, refund, repair or exchange.
Consumer Rights and Obligations
Consumers Rights and Obligations are governed by the Australian Competition and Consumer Commission and we are committed to operating fairly within the guidance provided for Consumers, Sellers and Manufacturers.